FAQ
Shipping/Order Status
How can I get free shipping?
The Pinkk Boutique offer FREE U.S. Standard Ground Shipping on all orders over 10.00, and FREE 2-day U.S. Air Shipping on all $75+ orders offer FREE international shipping on $75+ orders and $9.95 international shipping on $50+ orders.
What if an order is out of stock?
We try our best to replenish stock as quickly as possible. We handmake all products and sanitize all products prior to making each one of the products you love.
How do I find my order status?
We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.
My order is missing an item?
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at 1.816.760.2257, 8 am - 5pm CST, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.
Returns
How do I make a return?
please see our return policy
My Account
How do I change my log in Email address or password?
You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.
Forgot password
All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.816.760.2257 or by email Info@thepinkkboutique.com
Credit Card Trouble
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1.816.760.2257or contact your financial institution for further assistance.
Product Related
Do Pinkk Boutique test on animal?
Never. Pinkk Boutique are cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.
Are Pinkk a vegan free?
Pinkk Boutique are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Glam by Zariah Lip Balm is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Divine Goddess is a fully vegan line.